Leasing Specialist

Nationwide

Job Description

The overall objective of the Leasing Specialist is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing, and maintaining positive resident relations. Reports to the Property Manager.

Job Duties

Major Functions of the Job:

General office duties
Assist in lease transactions by typing leases, gathering applicant history, and credit approvals
Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing, and filing)

Community Leasing:

Greet prospects and determine needs and wants
Complete guest card
Tour property by showing model or ready vacant apartments
Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale
Have prospect complete all application paperwork and secure deposit plus application fee
Update Weekly Activity Status Report
Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification)
Once approved by the Property Manager, type lease and applicable addendums
Insure apartment is ready for move-in on agreed date
Follow up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again
If not a viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor
Secure new resident signature(s) on appropriate paperwork prior to move-in
Write and distribute resident notices as needed
Review and orient new residents to the community’s specific rules, regulations, and policies
Monitor renewals
Distribute and follow-up on renewals on a daily basis until finalized

Resident Relations:

Residents may call or visit in person and will require the Leasing Specialist to listen respectfully to their requests, complaints, and comments
Respond accordingly to rectify the situation after discussing with the Property Manager when required
Ensure consistency with residents on all matters
Enforce community policies

Community Marketing:

Update all web-sites with current availability and pricing
Place multiple daily ads on Craigslist.com, Facebook, and other online advertising mediums
Distribute resident flyers promoting Resident Referral Fees and various community events or promotions
Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed
Distribute newsletters, flyers, and pamphlets
Shop competitors monthly
Keep updated market surveys
Suggest specials and/or pricing modifications based on market surveys to stay competitive
Other Aspects of the Job: Leasing Specialist may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment. Attendance is an essential job function.

Qualifications

Administrative Assistant / Leasing Specialist: 1 year

Education & Mandatory Skills:

High School Diploma or equivalent required; some college preferred
Proficient computer skills
Experience using Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
PMS experience is a plus
Copy machine
Fax and scanner
Basic knowledge of Fair Housing laws

Experience & Industry Knowledge:

Position requires a minimum one year experience in a customer service related industry.

Typical Physical Demands:

Job requires mobility to climb stairs to tour, show, and inspect apartments on a daily basis. Will use repetitive motion of hands and wrist while using a computer on a daily basis. Normal range of vision is required to complete applications, leases, and general paperwork. Normal range of hearing and speech required to communicate with residents, vendors, supervisors, and co-workers on the telephone or in person on a regular basis.

Typical Mental Demands:

Must be able to read and write English at a high school level to complete paperwork, prepare reports, and interpret instructions. Must have mathematical skills at high school level to calculate pro-rated rents, late fees, and deposits. Must be able to apply common sense understanding on a continual basis to determine actions, priorities, and prepare computer reports. Decisions are based on standard operating procedures with few deviations. Will have regular contact with all levels of internal and external customers and therefore must possess excellent interpersonal and communication skills. This position must be able to handle stressful, urgent, novel, and adverse work situations on a daily basis. Emotional stability and personal maturity are important attributes in this position.

Environmental Working Conditions:

This position will work in a typical office setting with regular exposure to outdoor environment including heat, cold, damp, rain, and snow when touring the apartment community. You will be periodically called upon to work long hours, odd schedules, and service calls after hours which will include weekends. Position requires dependable transportation to handle work-related activities including daily bank deposit runs and a means of contact at all times.

This information is to be used as an overview of responsibilities for a Leasing Specialist. Each company, each apartment community may require different/additional responsibilities.

Benefits We Are Proud To Offer You

Company Paid Medical Benefits for Employee.
Company paid HSA account.
Optional Dental and Vision Coverage.
7 Paid Holidays
Paid Vacation Offered in First Year of Employment.
Uniforms Provided.
Company Paid Cell Phone and Tablet.
Company Vehicle.
Tool Replacement Program.
Paid in house & Major Manufacturers Technical Training.
Bonus Pay for On Call Rotation
Bonus Holiday Pay

Relocation assistance will be considered for the right individual.